Green Spa Gift Vouchers
FAQ (Frequently Asked Questions)
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None ! At Dénicheur de Beauté, we make Clean Beauty accessible to all professionals. There is therefore no minimum order.
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Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.
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Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.
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Use this text block to discuss some commonly asked questions like shipping and returns, sizing, warranties, or product and company details.
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There are two possible scenarios for redeeming promotional codes:
- In the first case, if you have a discount code offering a percentage reduction, a discount amount or free shipping, you must apply it when validating the order.
- In the second case , if the promotional code corresponds to a free product, you will need to add this product to your basket, and the discount will then be applied automatically.
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Despite our vigilance, certain logistical unforeseen events are beyond our control. If there is a problem with your delivery, you can contact us via chat, or by phone at 09.80.80.44.29.
To simplify the process, be as precise as possible by attaching all the necessary information as well as photos if necessary.
We will help you find the most suitable solution!
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As soon as your order is validated, you can follow its progress from your customer area. Please note that you will receive an email when the order is shipped, which will contain the tracking number of your package. You will be able to follow it at each stage of the delivery process. Once the order is delivered, you will receive a delivery confirmation email.
Our logistician is called GreenLog: don't be surprised if you receive notifications from him!
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Orders placed before 12 p.m. are dispatched the same day.
Orders placed after 12 p.m. will be shipped the next day, or the next business day.
Delivery times then depend on the carrier you have chosen.
With DPD, your orders are delivered within 24 to 48 hours.
With Colissimo, your orders are delivered within 48 to 72 hours.
With Mondial Relay, your orders are delivered in 3 to 5 days.
If your order is more than €2,000 and requires pallet delivery, it will take approximately 5 working days.
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Contact us: we are here to answer you! You can contact us directly via chat by clicking on the messaging icon at the bottom right of the page.
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You will automatically receive your invoice by email when you place your order. Don’t hesitate to check Junk Mail!
Otherwise, you can also find it in your customer account.